AI agent
Artificial intelligenceSoftware that uses an AI model to choose and carry out steps toward a defined goal, often by calling approved tools or business systems.
Why it matters / what to watch
An agent can coordinate multi-step work, but it needs limits, permissions, review points, and monitoring before it should act on consequential tasks.
Example
A support agent classifies a request, searches an approved knowledge base, drafts a reply, and sends it to a person for approval.
Related terms:Agentic workflow, Large language model, Inference